1. Introduction
HGA Academy ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our mobile application.
2. Information We Collect
2.1 Registration Information
When you sign up for our app, we collect:
- Email Address
- Mobile Number
This information is mandatory for account creation and OTP verification.
2.2 Profile Information
We collect information about your preferred exam and language medium to personalize your experience.
2.3 Usage Data
We automatically collect information about how you use the app, including:
- Tests attempted and scores
- Feature usage
- Reports submitted regarding MCQ issues
- App performance data
2.4 Payment Information
When you purchase a subscription, payment processing is handled by our secure payment partners. We do not store complete payment card information, but we do store:
- Subscription status
- Subscription validity dates
- Payment confirmation records
2.5 Device Information
We collect information about the device you use to access our app, including:
- Device model and operating system
- Unique device identifiers
- Mobile network information
3. How We Use Your Information
We use your information for the following purposes:
- To create and manage your account
- To verify your identity through OTP
- To provide access to free and subscribed content
- To check subscription status and validity
- To process and manage subscription payments
- To administer the referral and reward points program
- To review and address reported issues with MCQs
- To improve app performance and user experience
- To enforce our one-device policy (subscription linked to one device)
- To communicate important updates about your subscription or the app
- To send in-app notifications regarding policy changes and updates
4. Data Sharing and Disclosure
4.1 HGA Academy Integration
Our content and subscription data is managed through HGA Academy. Your subscription status and validity dates are synchronized with their systems.
4.2 Service Providers
We may share your information with third-party service providers who assist us in:
- Payment processing
- Email and SMS communications
- App analytics and performance monitoring
- Customer support
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
4.3 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.
5. Data Retention
5.1 Retention Period
We retain your personal information as long as your account is active or as needed to provide you with our services. This includes your registration details, test history, performance data, and subscription records.
5.2 After Subscription Validity Ends
Your account, profile information, test history, and performance data will be retained. You will continue to have access to free content. Your data will not be deleted automatically.
5.3 Free Users (Non-Subscribed)
Your account remains active as long as you continue to use the app. If you remain inactive for an extended period, we may retain your data but restrict access until you log in again.
5.4 Account Deletion
You may request deletion of your account and associated data at any time by contacting us. Your personal information will be permanently removed from our active systems. Some data may be retained in backups for a limited period for technical reasons.
5.5 Notifications Regarding Data Retention
We may send in-app notifications to inform users about data retention policies, subscription expiry reminders, inactive account notifications, and changes to how we handle user data.
6. Third Party Links
Our app may contain links to third-party websites or services that are not owned or controlled by HGA Academy. This includes payment gateway partners, external reference materials, and advertisement partners (if applicable).
We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the terms and privacy policy of any third-party service that you visit.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
8. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Update: You can access and update your profile information through the app settings
- Account Deletion: You may request deletion of your account by contacting us
- Communication Preferences: You can opt out of promotional communications
- Data Portability: You may request a copy of your data in a structured format
9. Children's Privacy
Our app is intended for users who are preparing for government examinations. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy in the app
- Updating the "Effective Date"
- Sending an in-app notification for significant changes
Your continued use of the app after such changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: support@hgaacademy.co.in